Refund & exchange policy

We accept exchange and replacement requests within 7 days of delivery exclusively for damaged, defective, or incorrectly dispatched pieces.

Due to the delicate craftsmanship and hygienic standards of luxury fashion jewellery, we offer replacements for the same piece or exchanges for an item of equal value. No cash refunds are issued for change of mind or personal preference.

• The jewellery piece must be completely unworn, unwashed, and in its original, pristine condition.
• All original tags, authenticity cards, pouches, and luxury packaging boxes must remain completely intact.
• Customized pieces, personalized engravings, or made-to-order items are final sale and cannot be returned or exchanged unless there is an intrinsic manufacturing defect.

If your order arrives damaged during transit, or exhibits a material defect upon unboxing, please contact viyawomen@gmail.com within 48 hours of receipt. Include your order number and clear, well-lit photographs or an unboxing video of the defect.

1. 01

   Submit your request

   Email viyawomen@gmail.com with your order number, reason for exchange, and photographs of the defect.

2. 02

   Inspection & return pickup

   Our team verifies your claim within 24–48 hours and schedules a complimentary reverse courier pickup across India.

3. 03

   Replacement dispatch

   Once the returned item is inspected at our atelier, your replacement piece is dispatched within 2–3 business days with fresh tracking details.

You may request order cancellation prior to dispatch by emailing viyawomen@gmail.com with your order number. Once an order has been handed to our express courier partner, it cannot be cancelled in transit.